Mystic Access does not sell the BlindShell Classic phone. We offered the BlindShell Classic 1 for about a year in 2020; however, we have never carried the BlindShell Classic 2 or any later models. We do provide audio documentation for BlindShell phones because we believe they are excellent devices that serve the market well.
Archives: FAQs
The files offered on our Free Downloads page are either MP3 audio files or zipped files. The monthly events for example are always MP3 files that don’t require unzipping. Other downloads such as DAISY files do. There are several, if not hundreds of files within a DAISY book, which is why they are always zipped. … Read More “What is the format of the Free Downloads?” »
Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see … Read More “Do you offer free shipping?” »
Your account is created when you place your first Mystic Access order. As part of the checkout process, you’re asked to create a password which you’ll use to sign into your account in future. The account allows you to view your order history, access digital product downloads, add multiple shipping addresses, and more.
A product marked as “Pay Your Own Price” allows the customer to specify the price they would be willing to pay for that product. All products have a minimum price that the customer will pay. You can either select a price from within an edit combo box by using up and down arrow, or type … Read More “While browsing your products I notice some that say Pay Your Own Price. Can you clarify what a Pay Your Own Price product is?” »
Yes, we offer regular sales, and often provide exclusive discounts for our News list subscribers. You can subscribe to our News and Events mailing lists from any page of our website, or we can help you to get signed up if you need assistance. the best way to learn about our public sales, if you … Read More “Do you offer discounts?” »
Absolutely. We offer lots of methods in which you can get to know us at no financial cost to you. In addition to our free, bi-weekly podcast, we also offer a free monthly event which you can attend from the comfort of your own space. we also provide hours of free audio downloads for your … Read More “Do you offer any free content?” »
Thanks so much for your interest in gifting to us. There are several ways you can do so: If you’re making a purchase on our website, there is an option to gift in any amount during checkout. If you call us to place your order, we can process your additional financial gift over the phone. … Read More “I really like what you do. How can I make a financial gift to Mystic Access?” »
First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials. Second, you may wish to take advantage of the detailed navigation … Read More “How can I get the most benefit from the tutorials I’ve purchased from Mystic Access?” »
Generally when you call or email us, somebody will get back to you within one business day whenever possible. Sometimes, though, things happen and we just can’t return your call or email as quickly as we’d like. Please be patient with us, and if you don’t hear anything back from us within a few business … Read More “I sent an email / left a voicemail and I haven’t gotten a response. What’s wrong?” »
If you plan on playing your tutorial on an iDevice or Android device using the Voice Dream Reader application, the easiest way is to download the DAISY, leave the tutorial zipped, and put it in Dropbox or whatever method you most prefer to transfer your files to Voice Dream Reader. If your reading method of … Read More “What’s the difference between the DAISY and MP3 tutorials and which should I download after my purchase?” »
Sure, we can do that. When viewing our tutorial products you’ll find a heading at level two that asks if you’re not comfortable downloading online. Under this descriptive heading is a checkbox allowing you to add physical media which will be shipped to you, such as an SD card, thumb drive, data CD DVD, or … Read More “I don’t want an SD card for my tutorial, but want something physically shipped to me. Can you ship me a thumb / flash drive, data CD, etc?” »
If he / she has a DAISY player such as the Blaze ET / EZ, Evo E10, or the Victor Reader Stream New Generation, the online podcast function of those players can be used to subscribe to and download our podcasts.
In addition to the website, are there other ways in which I can listen to the Mystic Access podcast?
In addition to listening here on our site, there are a number of other ways in which you may choose to enjoy our podcast.: Via the Hims Blaze EZ and ET DAISY players, as well as the Humanware Second Generation Victor Reader Stream. Just search for Mystic Access. Via your favorite pod catcher on iOS, … Read More “In addition to the website, are there other ways in which I can listen to the Mystic Access podcast?” »
Your purchased tutorials will be available in your downloads section of your Mystic Access account. You can download the digital files to your computer, Victor Stream, or any other DAISY / MP3 player of your choosing. The SD card is a convenience to our customers, allowing them to have a physical copy of their products. … Read More “How do I play audio tutorials sent to me on an SD card if I do not have an SD card reader?” »
You are not charged until the day the pre-ordered product is released to the public. On that day you will receive all relevant information for receiving your pre-ordered product, and your payment method will be charged.
Due to the complexity of the pre-orders plugin we use, you can only pre-order one product at a time, and can’t have any other items in your shopping cart when you put a pre-order product into your cart. We apologize for this inconvenience. To place a pre-order: Find the item you wish to pre-order, and … Read More “How do I place a pre-order for a product?” »
You can, of course… the question we’d like you to ask yourself, though, is whether you should? We put a tremendous amount of time, attention and care into the crafting of every tutorial we sell. There are often hundreds of hours of research, recording, editing and production that go into our tutorials. Mystic Access is … Read More “I saw one of your tutorials being offered for free by someone via a list, or via Dropbox, Sendspace, an online group, etc. Can I download it?” »
Absolutely. Our system allows you to have multiple shipping addresses as part of your account. So any time you want to ship to someone else, you can just add their address when you place your order. And don’t worry — if you buy a lot of gifts for your sister, her address will be available … Read More “I need to have some items shipped to my sister (insert person / people of your choice here) who lives across the country from me. Can I have my items billed to me but shipped to her?” »
First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials. If you have additional questions, don’t hesitate to ask us! We’d … Read More “I purchased your tutorial on (fill in your product of choice here). I have a question / questions that are not covered in the tutorial. What should I do?” »
Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review … Read More “I’m unhappy with the audio tutorial I purchased from you, and would like to request a refund.” »
You can download your tutorials up to 3 (three) times. These copies are for your personal use only. This way if you lose your copy or the thumb drive you put it on dies, etc, you have two more opportunities to access your downloads. If you need your downloads again after they have expired (after … Read More “I can’t download the audio tutorial(s) that I purchased from you, because the download doesn’t seem to be available anymore. What’s wrong?” »
First, make sure that you have thoroughly reviewed our audio tutorial on your product, to be certain that you are using the product in the most efficient manner possible. Sometimes, the sequence of steps to get a piece of hardware up and running is very important, so you may wish to pay special attention to … Read More “The physical product (speaker, headphones, Bluetooth transmitter / receiver, etc) which I purchased from you isn’t working as advertised. What can I do?” »
The credit cards we accept include Visa, Master Card, American Express, Discover, JCB and Diner’s Club. We also accept PayPal. Depending on your iOS device, you may also be able to use Apple Pay to make purchases from us. Please click here for up to date information about supported iOS devices. Cool, huh? We also … Read More “What payment methods do you accept?” »
All of our tutorials are available in both DAISY and MP3 formats. You receive access to both formats upon making your purchase. To discover which tutorial format may work best for you, please visit this page.
If there is enough interest in the product in question, then we may be considering it already. *smile* Feel free to ask us. One way to get customized support on a product of interest to you is to invest in one-on-one training from Mystic Access. Please check out our training options and rates, and feel … Read More “I’m looking for an audio tutorial about (fill in the blank). Would you create something on that topic, please?” »
You can get a good idea of our personalities and training styles by checking out our free podcasts. We also offer a wealth of free downloads, as well as free monthly virtual events to support you in getting to know us and our teaching styles. If you're still unsure after checking out some of these … Read More “I’m interested in possibly ordering training / consulting from Mystic Access, but would like a better idea of what training with you is like. Can you help?” »
Absolutely. Please put a message to us in the customer notes section letting us know that all of the tutorials in the order are for a single user, and we’ll make sure they’re all placed on a single card.
No, we do not ship internationally. sorry. You may be able to find many of our hardware offerings in your own country, particularly via your country’s Amazon site. Also, we do offer digital downloads of every tutorial that we sell.
We ship as quickly as possible, usually within one to two business days if we have your item in stock. The length of time it takes for you to receive your SD card / hardware will depend on your location. We send you a tracking number via email upon shipment of your items. Our regular … Read More “I ordered an SD card with my tutorial. / I ordered a piece of hardware (headphones, speakers, etc). How long will it take for me to receive my order?” »