FAQ

Your account is created when you place your first Mystic Access order. As part of the checkout process, you’re asked to create a password which you’ll use to sign into your account in future. The account allows you to view your order history, access digital product downloads, add multiple shipping addresses, and more.

Absolutely. Please put a message to us in the customer notes section letting us know that all of the tutorials in the order are for a single user, and we’ll make sure they’re all placed on a single card.

If there is enough interest in the product in question, then we may be considering it already. *smile* Feel free to ask us. One way to get customized support on a product of interest to you is to invest in one-on-one training from Mystic Access. Please check out our training options and rates, and feel free to contact us with specific questions.

All of our tutorials are available in both DAISY and MP3 formats. You receive access to both formats upon making your purchase. To discover which tutorial format may work best for you, please visit this page.

You can download your tutorials up to 3 (three) times. These copies are for your personal use only. This way if you lose your copy or the thumb drive you put it on dies, etc, you have two more opportunities to access your downloads. If you need your downloads again after they have expired (after three successful downloads of any tutorial you purchased) then please contact us. We will reset your downloads at our discretion.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don’t hesitate to ask us! We’d be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

You can, of course… the question we’d like you to ask yourself, though, is whether you should? We put a tremendous amount of time, attention and care into the crafting of every tutorial we sell. There are often hundreds of hours of research, recording, editing and production that go into our tutorials. Mystic Access is our business — it puts food on our tables and clothes on our backs, and when someone blatantly offers our work for download, via a list or in another manner, that directly impacts our business in a negative way.

So… if you enjoy what we do… either our free offerings or our paid ones, or both, and if you want to contribute towards our future success, then we encourage you not to download our paid products for free. We also ask that if you know this is going on that you let us know so we can take appropriate action.

Your purchased tutorials will be available in your downloads section of your Mystic Access account. You can download the digital files to your computer, Victor Stream, or any other DAISY / MP3 player of your choosing.

The SD card is a convenience to our customers, allowing them to have a physical copy of their products. Many people download the tutorials while the hardware is in transit to them, so they can get started learning right away.

If you would rather have a tutorial sent to you on alternative media, such as an MP3 CD or thumb drive, you can select those options on the product pages, or tell us when you’re ordering via phone. CD’s are in the DAISY audio format. They are playable in DAISY book readers or regular MP3 CD players.

If you plan on playing your tutorial on an iDevice or Android device using the Voice Dream Reader application, the easiest way is to download the DAISY, leave the tutorial zipped, and put it in Dropbox or whatever method you most prefer to transfer your files to Voice Dream Reader.

If your reading method of choice is using a DAISY book reader such as a Stream or Book Port, you’ll want to download the DAISY version of your tutorial, unzip it into a folder, and place that unzipped folder into the relevant DAISY folder of your device, such as $VRDTB on the stream.

The easiest way to use the MP3 version of a tutorial is to download it to your computer, unzip it, and use the playlist (M3U) file to navigate.

The difference between the DAISY and MP3 versions is that the DAISY includes the navigation files necessary for proper DAISY playback in relevant devices.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials.

Second, you may wish to take advantage of the detailed navigation available in our tutorials. This allows you to really drill down to find the information most relevant / interesting to you at any given time.

Finally, if you have additional questions, comments of suggestions, please get in touch with us, and we’ll be happy to help.

The credit cards we accept include Visa, Master Card, American Express, Discover, JCB and Diner’s Club. We also accept PayPal.

Depending on your iOS device, you may also be able to use Apple Pay to make purchases from us. Please click here for up to date information about supported iOS devices.

Cool, huh?

We also accept check or money order. Note that checks must clear before the physical product ships or the digital download link is available.

You are not charged until the day the pre-ordered product is released to the public. On that day you will receive all relevant information for receiving your pre-ordered product, and your payment method will be charged.

A product marked as “Pay Your Own Price” allows the customer to specify the price they would be willing to pay for that product.
All products have a minimum price that the customer will pay. You can either select a price from within an edit combo box by using up and down arrow, or type in your own price. For example, if you want to pay $6.35, just type 6.35.

Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see free shipping during the checkout process, free shipping is excluded. An example of a category where free shipping is never included is our Guidelights and Gadgets Collaborations category.

Due to the complexity of the pre-orders plugin we use, you can only pre-order one product at a time, and can’t have any other items in your shopping cart when you put a pre-order product into your cart. We apologize for this inconvenience.

To place a pre-order:

1. Find the item you wish to pre-order, and add it to your cart using the “Pre-Order” button
2. View your cart (one way to get there is by finding the link in our main navigation menu at the top of the page
3. Once there, you may review the details of your pre-order and proceed to checkout
4. repeat this process for any other items you wish to pre-order

You are not charged until the day the pre-ordered product is released to the public. On that day you will receive all relevant information for receiving your pre-ordered product, and your payment method will be charged.

First, make sure that you have thoroughly reviewed our audio tutorial on your product, to be certain that you are using the product in the most efficient manner possible. Sometimes, the sequence of steps to get a piece of hardware up and running is very important, so you may wish to pay special attention to steps taken in the tutorial.

If listening to the tutorial doesn’t solve your problem, please get in touch with us and we will try our best to assist you. Also, please make sure that you have reviewed our Terms of Service page, as well.

You can download your tutorials up to 3 (three) times. These copies are for your personal use only. This way if you lose your copy or the thumb drive you put it on dies, etc, you have two more opportunities to access your downloads. If you need your downloads again after they have expired (after three successful downloads of any tutorial you purchased) then please contact us. We will reset your downloads at our discretion.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don’t hesitate to ask us! We’d be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

If you plan on playing your tutorial on an iDevice or Android device using the Voice Dream Reader application, the easiest way is to download the DAISY, leave the tutorial zipped, and put it in Dropbox or whatever method you most prefer to transfer your files to Voice Dream Reader.

If your reading method of choice is using a DAISY book reader such as a Stream or Book Port, you’ll want to download the DAISY version of your tutorial, unzip it into a folder, and place that unzipped folder into the relevant DAISY folder of your device, such as $VRDTB on the stream.

The easiest way to use the MP3 version of a tutorial is to download it to your computer, unzip it, and use the playlist (M3U) file to navigate.

The difference between the DAISY and MP3 versions is that the DAISY includes the navigation files necessary for proper DAISY playback in relevant devices.

Generally when you call or email us, somebody will get back to you within one business day whenever possible. Sometimes, though, things happen and we just can’t return your call or email as quickly as we’d like. Please be patient with us, and if you don’t hear anything back from us within a few business days, please get in touch with us again.

Also, please be aware of holidays, weekends, life emergencies, and the fact that sometimes things get lost in the ether.

Rest assured that we care about your calls and emails, and will do our best to get in touch promptly whenever possible.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials.

Second, you may wish to take advantage of the detailed navigation available in our tutorials. This allows you to really drill down to find the information most relevant / interesting to you at any given time.

Finally, if you have additional questions, comments of suggestions, please get in touch with us, and we’ll be happy to help.

First, make sure that you have thoroughly reviewed our audio tutorial on your product, to be certain that you are using the product in the most efficient manner possible. Sometimes, the sequence of steps to get a piece of hardware up and running is very important, so you may wish to pay special attention to steps taken in the tutorial.

If listening to the tutorial doesn’t solve your problem, please get in touch with us and we will try our best to assist you. Also, please make sure that you have reviewed our Terms of Service page, as well.

Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review our Terms of Service page for more information on our refund policies.

We ship as quickly as possible, usually within one to two business days if we have your item in stock. The length of time it takes for you to receive your SD card / hardware will depend on your location. We send you a tracking number via email upon shipment of your items. Our regular shipping can be included at no additional cost, and this method can take between two and nine business days after your package is mailed. You may also choose faster shipping at checkout for an additional fee if you’d like your items more quickly.

No, we do not ship internationally. sorry. You may be able to find many of our hardware offerings in your own country, particularly via your country’s Amazon site. Also, we do offer digital downloads of every tutorial that we sell.

Absolutely. Our system allows you to have multiple shipping addresses as part of your account. So any time you want to ship to someone else, you can just add their address when you place your order. And don’t worry — if you buy a lot of gifts for your sister, her address will be available in your account any time you want to send her some Mystic Access goodies. Thanks for sharing the love!

Sure, we can do that. When viewing our tutorial products you’ll find a heading at level two that asks if you’re not comfortable downloading online. Under this descriptive heading is a checkbox allowing you to add physical media which will be shipped to you, such as an SD card, thumb drive, data CD DVD, or NLS cartridge. Each type of media is shown as a radio button. You’re required to select one. These media options only appear if the checkbox is checked.

If you’re calling to place your order, please tell the person who places your phone order what physical media you’d prefer.

Please note that you’ll need a computer, or MP3 capable CD player to play data CD’s. To play data sent on a flash / thumb drive, you’ll require one of the NLS players, a DAISY player with an appropriate cable for inserting the drive, or a computer.

Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see free shipping during the checkout process, free shipping is excluded. An example of a category where free shipping is never included is our Guidelights and Gadgets Collaborations category.

You can get a good idea of our personalities and training styles by checking out our free podcasts. We also offer a wealth of free downloads, as well as free monthly virtual events to support you in getting to know us and our teaching styles.

If you're still unsure after checking out some of these resources, please feel free to contact us to discuss your specific needs and desired outcomes for training / consulting. Together, we can determine whether working with Mystic Access may be a good fit for you.

First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials.

If you have additional questions, don’t hesitate to ask us! We’d be happy to try to answer, and if the opportunity arises to update the tutorial, (IE, new features are introduced which would require an update to the tutorial), we may use the answer to your question to further enhance the tutorial as a whole.

If you have in depth questions, or would like one-on-one instruction, please check out our training offerings. Thanks for helping to make our products even better with your questions and overall feedback!

In addition to listening here on our site, there are a number of other ways in which you may choose to enjoy our podcast.:

• Via the Hims Blaze EZ and ET DAISY players, as well as the Humanware Second Generation Victor Reader Stream. Just search for Mystic Access.
• Via your favorite pod catcher on iOS, Android or Fire OS.
• Via your Google Home or Alexa virtual assistants. Just ask to “Play the Mystic access podcast.”

Thanks for being a podcast listener!

If he / she has a DAISY player such as the Blaze ET / EZ, Evo E10, or the Victor Reader Stream New Generation, the online podcast function of those players can be used to subscribe to and download our podcasts.

Generally when you call or email us, somebody will get back to you within one business day whenever possible. Sometimes, though, things happen and we just can’t return your call or email as quickly as we’d like. Please be patient with us, and if you don’t hear anything back from us within a few business days, please get in touch with us again.

Also, please be aware of holidays, weekends, life emergencies, and the fact that sometimes things get lost in the ether.

Rest assured that we care about your calls and emails, and will do our best to get in touch promptly whenever possible.

Thanks so much for your interest in gifting to us. There are several ways you can do so:

• If you’re making a purchase on our website, there is an option to gift in any amount during checkout.
• If you call us to place your order, we can process your additional financial gift over the phone.
• We also have a category in our shop devoted to ways to gift to us. There, you may gift from among pre-selected amounts, make a recurring gift, or gift in any amount of your choosing.

Your financial gifts to mystic Access are not tax deductible.

All gifts go straight back into the business. We use your financial gifts to pay for site and podcast hosting, audio equipment for our recordings, assistive technology which we review on the podcast, and related items.

We sincerely appreciate your financial gifts, and thank you from the bottom of our hearts for your support.

Absolutely. We offer lots of methods in which you can get to know us at no financial cost to you. In addition to our free, bi-weekly podcast, we also offer a free monthly event which you can attend from the comfort of your own space. we also provide hours of free audio downloads for your enjoyment.

finally, you can keep up with all things Mystic Access by subscribing to our News and Events mailing lists. The News list provides you with product updates, info on our events and exclusive discounts and sales. The Events list is specifically for those interested in learning about our virtual events. We provide occasional exclusive discounts for members of our Events list.

Sign up for our lists on any page of our site, or get in touch with us for assistance subscribing.

Yes, we offer regular sales, and often provide exclusive discounts for our News list subscribers. You can subscribe to our News and Events mailing lists from any page of our website, or we can help you to get signed up if you need assistance.

the best way to learn about our public sales, if you aren’t a News list subscriber, is to frequently check our News page for details. If we offer a public sale,you’ll find out about it there.

A product marked as “Pay Your Own Price” allows the customer to specify the price they would be willing to pay for that product.
All products have a minimum price that the customer will pay. You can either select a price from within an edit combo box by using up and down arrow, or type in your own price. For example, if you want to pay $6.35, just type 6.35.

The files offered on our Free Downloads page are either MP3 audio files or zipped files. The monthly events for example are always MP3 files that don’t require unzipping. Other downloads such as DAISY files do. There are several, if not hundreds of files within a DAISY book, which is why they are always zipped.

If you view a download’s details you’ll always see file names including information on that specific file’s format. Two examples are “AWorldOfChromebooksWithQuestions.mp3”, and “BrailleNoteTouchPlusDAISYAudioTutorial.zip.”