First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials. Second, you may wish to take advantage of the detailed navigation … Read More “How can I get the most benefit from the tutorials I’ve purchased from Mystic Access?” »
FAQ Category: Questions About Purchased Items
questions regarding items you’ve purchased.
Generally when you call or email us, somebody will get back to you within one business day whenever possible. Sometimes, though, things happen and we just can’t return your call or email as quickly as we’d like. Please be patient with us, and if you don’t hear anything back from us within a few business … Read More “I sent an email / left a voicemail and I haven’t gotten a response. What’s wrong?” »
If you plan on playing your tutorial on an iDevice or Android device using the Voice Dream Reader application, the easiest way is to download the DAISY, leave the tutorial zipped, and put it in Dropbox or whatever method you most prefer to transfer your files to Voice Dream Reader. If your reading method of … Read More “What’s the difference between the DAISY and MP3 tutorials and which should I download after my purchase?” »
First, make sure you have reviewed the tutorial completely. In other words, listen to the full tutorial from beginning to end at least once, and perhaps a second time while taking notes. It’s easy to miss items of interest, particularly in such detailed tutorials. If you have additional questions, don’t hesitate to ask us! We’d … Read More “I purchased your tutorial on (fill in your product of choice here). I have a question / questions that are not covered in the tutorial. What should I do?” »
Refunds are not offered on our digital products. We make every effort to showcase the quality of our audio production and content in the detailed site copy and audio samples that we provide. we also have multiple free downloads and podcasts available for download which, we feel, demonstrate the quality of our work. Please review … Read More “I’m unhappy with the audio tutorial I purchased from you, and would like to request a refund.” »