Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.
If you’d like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we’ll consider it for inclusion and answer it for you as soon as possible.
Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.
View The FAQ Categories Below
Payment
Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see free shipping during the checkout process, free shipping is excluded. An example of a category where free shipping is never included is our Guidelights and Gadgets Collaborations category.
Shipping and Item Delivery
We ship as quickly as possible, usually within one to two business days if we have your item in stock. The length of time it takes for you to receive your SD card / hardware will depend on your location. We send you a tracking number via email upon shipment of your items. Our regular shipping can be included at no additional cost, and this method can take between two and nine business days after your package is mailed. You may also choose faster shipping at checkout for an additional fee if you’d like your items more quickly.
No, we do not ship internationally. sorry. You may be able to find many of our hardware offerings in your own country, particularly via your country’s Amazon site. Also, we do offer digital downloads of every tutorial that we sell.
Absolutely. Our system allows you to have multiple shipping addresses as part of your account. So any time you want to ship to someone else, you can just add their address when you place your order. And don’t worry — if you buy a lot of gifts for your sister, her address will be available in your account any time you want to send her some Mystic Access goodies. Thanks for sharing the love!
Sure, we can do that. When viewing our tutorial products you’ll find a heading at level two that asks if you’re not comfortable downloading online. Under this descriptive heading is a checkbox allowing you to add physical media which will be shipped to you, such as an SD card, thumb drive, data CD DVD, or NLS cartridge. Each type of media is shown as a radio button. You’re required to select one. These media options only appear if the checkbox is checked.
If you’re calling to place your order, please tell the person who places your phone order what physical media you’d prefer.
Please note that you’ll need a computer, or MP3 capable CD player to play data CD’s. To play data sent on a flash / thumb drive, you’ll require one of the NLS players, a DAISY player with an appropriate cable for inserting the drive, or a computer.
Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see free shipping during the checkout process, free shipping is excluded. An example of a category where free shipping is never included is our Guidelights and Gadgets Collaborations category.