Check out our most frequently asked questions below. They are sorted by category for easy viewing. Pressing enter on a category title will make the relevant questions appear beneath the category name. Pressing enter on a question will reveal the answer. To make a question disappear, just press enter on it again. To make the questions in a given category disappear again, just press enter once more on the category name.
If you’d like to contribute a question to our FAQ, feel free to ad it using the form further down this page, and we’ll consider it for inclusion and answer it for you as soon as possible.
Search the FAQ using the form below. If using a screen reader, after entering your question wait a few seconds and then toggle on your browse mode or virtual cursor. Categories with matching answers will have appeared below the form. Open and close the categories and questions as instructed above.
View The FAQ Categories Below
Payment
The credit cards we accept include Visa, Master Card, American Express, Discover, JCB and Diner’s Club. We also accept PayPal.
Depending on your iOS device, you may also be able to use Apple Pay to make purchases from us. Please click here for up to date information about supported iOS devices.
Cool, huh?
We also accept check or money order. Note that checks must clear before the physical product ships or the digital download link is available.
You are not charged until the day the pre-ordered product is released to the public. On that day you will receive all relevant information for receiving your pre-ordered product, and your payment method will be charged.
A product marked as “Pay Your Own Price” allows the customer to specify the price they would be willing to pay for that product.
All products have a minimum price that the customer will pay. You can either select a price from within an edit combo box by using up and down arrow, or type in your own price. For example, if you want to pay $6.35, just type 6.35.
Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see free shipping during the checkout process, free shipping is excluded. An example of a category where free shipping is never included is our Guidelights and Gadgets Collaborations category.
Pre-Ordering Products
You are not charged until the day the pre-ordered product is released to the public. On that day you will receive all relevant information for receiving your pre-ordered product, and your payment method will be charged.
Shipping and Item Delivery
Yes, we offer free shipping on certain hardware products. If your cart total is $49.00 or more, and you are in the United States, you can choose free shipping during checkout. However, there may be products for which free shipping is not included, such as products shipped by our partners. So, if you don’t see free shipping during the checkout process, free shipping is excluded. An example of a category where free shipping is never included is our Guidelights and Gadgets Collaborations category.
Website Questions
A product marked as “Pay Your Own Price” allows the customer to specify the price they would be willing to pay for that product.
All products have a minimum price that the customer will pay. You can either select a price from within an edit combo box by using up and down arrow, or type in your own price. For example, if you want to pay $6.35, just type 6.35.